Privacy Policy

INTRODUCTION

VOLK TV (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our IPTV streaming services (“Service”), visit our website (volkiptv.com), or interact with us in any capacity.

This Privacy Policy applies to all users of our Service, including subscribers, website visitors, and anyone who contacts us for support or information. By using our Service, you agree to the collection and processing of your information as described in this Privacy Policy.

We comply with the European Union General Data Protection Regulation (GDPR), and this policy has been designed to meet those requirements and protect your fundamental right to privacy.

DATA CONTROLLER INFORMATION

Data Controller: VOLK TV
Website: volkiptv.com
Contact Email: contact@volkiptv.com
Response Time: 24-48 hours

For all data protection inquiries, please contact us using the information provided above.

WHAT INFORMATION WE COLLECT

Personal Information

We collect the following personal information directly from you:

Account Registration:

• Full name

• Email address

• Phone number (when provided)

• Username and password

• Country/region of residence

Billing and Payment Information:

• Billing address

• Payment method details (processed by third-party payment processors)

• Transaction history

• Subscription plan details

Communication Data:

• Messages sent through our contact forms

• Customer support inquiries and correspondence

• Feedback and reviews you provide

• Marketing preferences and communication settings

Technical and Usage Information

We automatically collect certain information when you use our Service:

Device and Connection Information:

• IP address and geographical location

• Device type, model, and operating system

• Browser type and version

• Internet service provider

• Connection speed and quality metrics

Service Usage Data:

• Login dates and times

• Content viewing patterns and preferences

• Channel selections and viewing duration

• Device compatibility and performance data

• Error logs and technical diagnostics

Website Analytics:

• Pages visited on our website

• Time spent on different pages

• Referral sources and exit pages

• Click-through rates and user interactions

Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

• Maintain your login session

• Remember your preferences and settings

• Analyze website traffic and usage patterns

• Improve our Service functionality

• Provide personalized content recommendations

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our Service.

LEGAL BASIS FOR PROCESSING

Under GDPR, we process your personal data based on the following legal grounds:

Contract Performance (Article 6(1)(b)):

• Providing IPTV streaming services

• Processing subscription payments

• Managing your account and preferences

• Delivering customer support

Legitimate Interests (Article 6(1)(f)):

• Improving our Service quality and performance

• Preventing fraud and ensuring security

• Analyzing usage patterns for service optimization

• Marketing our services to existing customers

Legal Compliance (Article 6(1)(c)):

• Complying with tax and financial reporting requirements

• Responding to lawful requests from authorities

• Maintaining records as required by law

Consent (Article 6(1)(a)):

• Sending marketing communications (where required)

• Using non-essential cookies and analytics

• Processing special categories of data (if applicable)

HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

Service Provision

• Creating and managing your account

• Authenticating your access to our Service

• Delivering live TV channels and on-demand content

• Processing subscription payments and renewals

• Providing technical support and troubleshooting

Service Improvement

• Analyzing usage patterns to enhance content selection

• Optimizing streaming quality and performance

• Developing new features and services

• Conducting user experience research

• Monitoring and preventing technical issues

Communication

• Sending service-related notifications and updates

• Responding to your inquiries and support requests

• Providing account and billing information

• Sending renewal reminders and expiration notices

• Delivering marketing communications (with consent)

Legal and Security

• Preventing fraud and unauthorized access

• Enforcing our Terms and Conditions

• Complying with legal obligations and court orders

• Protecting our intellectual property rights

• Maintaining audit logs and security records

DATA SHARING AND DISCLOSURE

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers and Partners

We work with trusted third-party service providers who help us deliver our Service:

Payment Processors:

• Secure payment processing companies

• Financial institutions and banks

• Fraud prevention services

Technical Service Providers:

• Cloud hosting and infrastructure providers

• Content delivery networks (CDNs)

• Analytics and monitoring services

• Customer support platforms

Content Partners:

• Licensed content providers and distributors

• Broadcasting rights holders (where applicable)

All third-party service providers are contractually bound to protect your information and use it only for the specified purposes.

Legal Requirements

We may disclose your information when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, or government requests

• Protect our legal rights and interests

• Prevent fraud or criminal activity

• Ensure the safety and security of our users

• Enforce our Terms and Conditions

Business Transfers

In the event of a merger, acquisition, or sale of business assets, your personal information may be transferred as part of the transaction. We will notify you of any such transfer and ensure your privacy rights are maintained.

INTERNATIONAL DATA TRANSFERS

Our Service may involve transferring your personal data outside the European Economic Area (EEA). When we do so, we ensure adequate protection through:

• Adequacy Decisions: Transferring data to countries recognized by the European Commission as providing adequate protection

• Standard Contractual Clauses: Using EU-approved contract terms with recipients in third countries

• Binding Corporate Rules: Applying internal policies that meet GDPR standards

• Certification Schemes: Working with providers who have appropriate certifications

We will always inform you about any international transfers and the safeguards in place to protect your data.

DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

Active Subscriptions:

• Account information: Duration of subscription plus 1 year

• Payment records: 7 years for tax and accounting purposes

• Usage data: 2 years for service improvement

Terminated Accounts:

• Essential account data: 30 days after termination

• Financial records: 7 years as required by law

• Marketing data: Until you opt-out or 3 years, whichever is shorter

Legal Obligations:

• Data required by law may be retained for longer periods as specified by applicable regulations

You may request earlier deletion of your data, subject to our legal and contractual obligations.

YOUR PRIVACY RIGHTS

Under GDPR, you have the following rights regarding your personal data:

Right of Access (Article 15)

You can request:

• Confirmation that we process your personal data

• A copy of your personal data we hold

• Information about how we use your data

• Details about data sharing and retention

Right of Rectification (Article 16)

You can request that we:

• Correct inaccurate personal data

• Complete incomplete personal data

• Update outdated information

Right of Erasure (Article 17)

You can request deletion of your data when:

• The data is no longer necessary for our purposes

• You withdraw your consent

• We have processed your data unlawfully

• Legal obligations require erasure

Right to Restrict Processing (Article 18)

You can request that we limit processing when:

• You contest the accuracy of the data

• Processing is unlawful but you prefer restriction over deletion

• We no longer need the data but you need it for legal claims

Right to Data Portability (Article 20)

You can request:

• A copy of your data in a structured, machine-readable format

• Direct transfer of your data to another service provider (where technically feasible)

Right to Object (Article 21)

You can object to processing based on:

• Legitimate interests (including profiling)

• Direct marketing communications

• Scientific or historical research purposes

Rights Related to Automated Decision Making (Article 22)

You have the right not to be subject to automated decision-making, including profiling, that produces legal or similarly significant effects.

HOW TO EXERCISE YOUR RIGHTS

To exercise any of your privacy rights:

1. Contact Us: Send an email to [Insert Email Address]

2. Include Information: Provide your name, email address, and specific request

3. Verify Identity: We may require proof of identity to protect your data

4. Response Time: We will respond within 1 month (extendable to 3 months for complex requests)

5. No Cost: Exercising your rights is generally free of charge

If you’re not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.

DATA SECURITY MEASURES

We implement appropriate technical and organizational measures to protect your personal data:

Technical Safeguards

• SSL/TLS encryption for data transmission

• Advanced encryption for data storage

• Secure authentication and access controls

• Regular security updates and patches

• Intrusion detection and prevention systems

• Secure backup and disaster recovery procedures

Organizational Safeguards

• Staff training on data protection principles

• Access controls based on need-to-know basis

• Regular security audits and assessments

• Incident response and breach notification procedures

• Data protection impact assessments

• Privacy by design in system development

Third-Party Security

• Due diligence on all service providers

• Contractual data protection obligations

• Regular security assessments of partners

• Monitoring of third-party compliance

Despite our security measures, no system is completely secure. We cannot guarantee absolute security but will notify you promptly of any data breaches that may affect your rights.

CHILDREN’S PRIVACY

Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected information from a child under 16, please contact us immediately, and we will delete such information promptly.

Parents and guardians should monitor their children’s internet usage and help them understand the importance of not providing personal information without permission.

COOKIES POLICY

What Are Cookies?

Cookies are small text files stored on your device when you visit websites. They help websites remember information about your visit, making your next visit easier and more useful.

Types of Cookies We Use

Essential Cookies:

• Session management and login authentication

• Shopping cart functionality (if applicable)

• Security and fraud prevention

• Load balancing and performance optimization

Performance Cookies:

• Website traffic analysis

• User behavior tracking

• Error monitoring and reporting

• Service performance metrics

Functional Cookies:

• Language and region preferences

• Display settings and customizations

• Content personalization

• Feature accessibility options

Marketing Cookies:

• Advertising effectiveness measurement

• Social media integration

• Content recommendation systems

• Marketing campaign tracking

Managing Cookies

You can control cookies through:

• Browser Settings: Most browsers allow you to refuse or delete cookies

• Cookie Preferences: Use our cookie consent manager (if available)

• Opt-Out Tools: Industry-provided opt-out mechanisms

• Third-Party Tools: Browser extensions for cookie management

Note that disabling certain cookies may limit functionality of our Service.

Third-Party Cookies

We may use third-party services that set their own cookies:

• Google Analytics for website statistics

• Payment processors for secure transactions

• Customer support platforms for service delivery

• Content delivery networks for performance

Please review the privacy policies of these third parties for more information about their cookie practices.

MARKETING COMMUNICATIONS

Email Marketing

We may send you marketing emails about:

• New features and service updates

• Special offers and promotions

• Content recommendations

• Company news and announcements

You can opt-out of marketing emails by:

• Clicking the unsubscribe link in any email

• Updating your account preferences

• Contacting customer support

• Sending an opt-out request to [Insert Email]

SMS Marketing

If you provide your phone number, we may send promotional SMS messages. You can opt-out by:

• Replying “STOP” to any SMS message

• Contacting customer support

• Updating your account settings

Targeted Advertising

We may use your information for targeted advertising across various platforms. You can control this through:

• Platform-specific advertising preferences

• Industry opt-out tools

• Browser settings and ad blockers

• Account preference settings

UPDATES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. When we make material changes, we will:

• Update the “Last Updated” date at the top of this policy

• Send email notifications to registered users

• Display prominent notices on our website

• Provide in-app notifications where applicable

Continued use of our Service after policy changes constitutes acceptance of the updated Privacy Policy. If you do not agree with changes, you should discontinue use of our Service.

CONTACT INFORMATION

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

VOLK TV Data Protection
Email: contact@volkiptv.com
Website: volkiptv.com
Response Time: 24-48 hours

For GDPR-related inquiries:
Please specify “Data Protection Inquiry” in your subject line and include:

• Your full name and email address

• Specific nature of your request

• Any relevant account information

SUPERVISORY AUTHORITY CONTACT

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the relevant supervisory authority in your country. For EU residents, you can find your local data protection authority at: https://edpb.europa.eu/about-edpb/board/members_en

ADDITIONAL RIGHTS FOR SPECIFIC JURISDICTIONS

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected

• Right to delete personal information

• Right to opt-out of the sale of personal information

• Right to non-discrimination for exercising privacy rights

UK Residents (UK GDPR)

UK residents have similar rights to EU residents under the UK implementation of GDPR. You can contact the UK Information Commissioner’s Office (ICO) for assistance.

DEFINITIONS

Personal Data: Any information that identifies or can be used to identify an individual person.

Processing: Any operation performed on personal data, including collection, storage, use, disclosure, or deletion.

Data Controller: The entity that determines the purposes and means of processing personal data.

Data Processor: The entity that processes personal data on behalf of the data controller.

Consent: Freely given, specific, informed agreement to the processing of personal data.

ACKNOWLEDGMENT: By using VOLK TV services, you acknowledge that you have read this Privacy Policy, understand it, and consent to the processing of your personal data as described herein.