COOKIE POLICY
INTRODUCTION
This Cookie Policy explains how VOLK TV (“Company,” “we,” “us,” or “our”) uses cookies and similar tracking technologies on our website (volkiptv.com) and IPTV streaming services (“Service”). This policy provides you with clear information about what cookies are, how we use them, and how you can control them.
This policy applies to all users of our website and services, including subscribers, website visitors, and anyone who interacts with our digital platforms. By continuing to use our Service, you agree to our use of cookies as described in this policy.
We are committed to transparency and compliance with applicable privacy laws, including the European Union General Data Protection Regulation (GDPR) and ePrivacy Directive (Cookie Law).
WHAT ARE COOKIES?
Cookies are small text files that are stored on your device (computer, smartphone, tablet, or other device) when you visit websites. They contain information that can be read by the website when you visit it again. Cookies are widely used to make websites work more efficiently and to provide information to website owners.
Types of Cookies by Duration
Session Cookies: These are temporary cookies that are deleted when you close your browser. They help maintain your session while navigating through our website.
Persistent Cookies: These cookies remain on your device for a specified period or until you delete them. They remember your preferences and settings for future visits.
Types of Cookies by Origin
First-Party Cookies: Set directly by VOLK TV on our domain (volkiptv.com). We have full control over these cookies and their purposes.
Third-Party Cookies: Set by external services and partners that we use to enhance our Service functionality, such as analytics providers, payment processors, and customer support tools.
WHY WE USE COOKIES
We use cookies for several important purposes:
Essential Website Functionality
User Authentication: Keeping you logged in to your account
Security: Protecting against fraud and unauthorized access
Service Delivery: Enabling core IPTV streaming functionality
Payment Processing: Secure transaction handling
Service Improvement
Performance Monitoring: Understanding how our Service performs
Error Detection: Identifying and resolving technical issues
Content Optimization: Improving streaming quality and content delivery
User Experience Enhancement: Making our Service more user-friendly
Analytics and Insights
Usage Analytics: Understanding how users interact with our Service
Content Preferences: Learning what content is most popular
Device Compatibility: Ensuring Service works across all devices
Performance Metrics: Monitoring Service speed and reliability
Marketing and Communication
Personalized Content: Showing relevant content recommendations
Marketing Analytics: Measuring the effectiveness of our marketing campaigns
Customer Support: Providing better support through chat and help systems
Communication Preferences: Remembering your notification settings
TYPES OF COOKIES WE USE
1. STRICTLY NECESSARY COOKIES
These cookies are essential for our website and Service to function properly. They cannot be disabled without severely affecting the functionality of our Service.
Purpose:
User authentication and account access
Security features and fraud prevention
Shopping cart functionality (if applicable)
Load balancing across servers
IPTV streaming session management
Payment processing security
Legal Basis: These cookies are necessary for the performance of our contract with you and for our legitimate interests in providing secure services.
Examples:
Session ID cookies for maintaining your login
Security tokens for protecting against attacks
Load balancer cookies for optimal service delivery
CSRF tokens for form submission security
2. PERFORMANCE AND ANALYTICS COOKIES
These cookies help us understand how visitors interact with our website and Service, allowing us to improve functionality and user experience.
Purpose:
Measuring website and Service performance
Understanding user behavior and preferences
Identifying popular content and features
Monitoring streaming quality and buffering issues
Analyzing customer journey and conversion rates
Data Collected:
Pages visited and time spent
Click patterns and navigation paths
Device and browser information
Streaming quality metrics
Error logs and technical performance data
Third-Party Services:
Google Analytics: Web analytics and user behavior tracking
Hotjar/Similar Tools: User session recording and heatmap analysis
Performance Monitoring Tools: Real-time Service performance tracking
3. FUNCTIONAL COOKIES
These cookies enhance your experience by remembering your preferences and settings.
Purpose:
Remembering your language preferences
Storing your content quality settings (HD, SD)
Maintaining your favorite channels list
Remembering your device preferences
Customizing your user interface
User Benefits:
No need to re-enter preferences on each visit
Personalized content recommendations
Consistent viewing experience across devices
Faster loading of preferred content
Customized interface layout
4. TARGETING AND ADVERTISING COOKIES
These cookies are used to deliver personalized advertising and measure marketing effectiveness.
Purpose:
Displaying relevant advertisements
Measuring ad campaign performance
Preventing repetitive ad displays
Creating user profiles for marketing
Cross-platform advertising coordination
Third-Party Advertising Partners:
Google Ads: Search and display advertising
Facebook Pixel: Social media advertising and tracking
Other Advertising Networks: Various display and video advertising partners
Note: We do not sell your personal data to advertisers, but we may share anonymous usage statistics to improve our marketing efforts.
5. CUSTOMER SUPPORT COOKIES
These cookies help us provide better customer service and support.
Purpose:
Live chat functionality
Support ticket management
Customer satisfaction surveys
Help desk system integration
Third-Party Support Tools:
Intercom/Zendesk/Similar: Customer support and live chat
Survey Tools: Customer feedback collection
Help Desk Systems: Technical support management
DETAILED COOKIE LIST
Essential Cookies
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
| session_id | Maintains user login session | Session | First-party |
| csrf_token | Prevents cross-site request forgery | Session | First-party |
| auth_token | User authentication verification | 30 days | First-party |
| load_balancer | Distributes traffic across servers | Session | First-party |
| security_check | Fraud prevention and security | 1 hour | First-party |
Performance Cookies
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
| _ga | Google Analytics – User identification | 2 years | Third-party |
| _gat | Google Analytics – Request throttling | 1 minute | Third-party |
| _gid | Google Analytics – Session identification | 1 day | Third-party |
| performance_metrics | Service quality monitoring | 7 days | First-party |
Functional Cookies
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
| user_preferences | Language, quality settings | 1 year | First-party |
| favorites_list | Saved channels and content | 1 year | First-party |
| device_settings | Device-specific configurations | 6 months | First-party |
| ui_customization | Interface layout preferences | 1 year | First-party |
Marketing Cookies
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
| _fbp | Facebook Pixel tracking | 3 months | Third-party |
| google_ads_id | Google Ads personalization | 1 year | Third-party |
| marketing_campaign | Campaign source tracking | 30 days | First-party |
THIRD-PARTY SERVICES AND COOKIES
We work with several third-party service providers who may set cookies on your device:
Google Services
Services Used: Google Analytics, Google Ads, YouTube API
Privacy Policy: https://policies.google.com/privacy
Opt-out: https://tools.google.com/dlpage/gaoptout
Facebook/Meta
Services Used: Facebook Pixel, Social Media Integration
Privacy Policy: https://www.facebook.com/privacy/explanation
Opt-out: https://www.facebook.com/settings/ads
Payment Processors
Services Used: Stripe, PayPal, other payment gateways
Purpose: Secure payment processing and fraud prevention
Privacy Policies: Each processor maintains their own privacy policy
Customer Support Tools
Services Used: Live chat, help desk systems
Purpose: Providing customer support and technical assistance
Data Handling: Limited to support-related communications
Content Delivery Networks (CDN)
Services Used: CloudFlare, AWS CloudFront
Purpose: Fast and reliable content delivery
Privacy Impact: Minimal data collection for performance optimization
YOUR COOKIE CHOICES AND CONTROL
You have several options for managing cookies on our website:
Cookie Consent Management
When you first visit our website, you will see a cookie consent banner with the following options:
Accept All Cookies: Allows all cookies to function, providing the full website experience.
Reject Non-Essential Cookies: Only allows strictly necessary cookies, which may limit some functionality.
Customize Cookie Settings: Choose which categories of cookies to accept or reject.
Learn More: Access this detailed Cookie Policy for complete information.
Browser Settings
You can control cookies through your web browser settings:
Chrome:
Go to Settings > Privacy and Security > Cookies and other site data
Choose your preferred cookie settings
Manage exceptions for specific sites
Firefox:
Go to Settings > Privacy & Security
Choose “Custom” under Enhanced Tracking Protection
Configure cookie settings as desired
Safari:
Go to Preferences > Privacy
Choose your cookie and tracking preferences
Manage website data as needed
Edge:
Go to Settings > Cookies and site permissions
Choose your cookie settings
Manage site-specific permissions
Mobile Browsers
iOS Safari:
Settings > Safari > Privacy & Security > Block All Cookies
Android Chrome:
Chrome app > Settings > Site settings > Cookies
Cookie Management Tools
Browser Extensions: Install cookie management extensions for more granular control
Third-Party Opt-Outs:
Google Ads Settings: https://adssettings.google.com
Facebook Ad Preferences: https://www.facebook.com/adpreferences
Industry Opt-Out Tools: http://www.youronlinechoices.com
Consequences of Disabling Cookies
Essential Cookies: Disabling these will prevent core functionality:
Unable to log in to your account
Payment processing may fail
Security features will be compromised
Streaming quality may be affected
Performance Cookies: Disabling these may result in:
Less optimized service performance
Inability to improve user experience
Limited troubleshooting capabilities
Functional Cookies: Disabling these will cause:
Loss of personalized settings
Need to reconfigure preferences on each visit
Less customized user experience
Marketing Cookies: Disabling these will lead to:
Less relevant advertising
Repeated ad displays
Generic content recommendations
CONSENT MANAGEMENT
How We Obtain Consent
Initial Consent: When you first visit our website, we present a clear cookie consent banner explaining our cookie usage and requesting your permission.
Informed Consent: We provide detailed information about each type of cookie and its purpose before requesting consent.
Granular Consent: You can choose which categories of cookies to accept, giving you control over your privacy preferences.
Easy Withdrawal: You can withdraw or modify your consent at any time using our cookie preference center.
Recording Your Consent
We maintain records of your cookie consent choices, including:
Date and time of consent
Types of cookies consented to
IP address and device information
Consent withdrawal records
This information helps us demonstrate compliance with privacy regulations and respect your preferences.
Updating Your Preferences
You can update your cookie preferences at any time by:
Visiting our Cookie Preference Center (link in website footer)
Contacting our customer support at contact@volkiptv.com
Using your browser’s cookie management settings
Clearing your browser cookies (will reset all preferences)
CHILDREN’S PRIVACY
Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children through cookies. If we become aware that we have collected information from a child under 16 through cookies, we will delete such information immediately.
Parents and guardians should monitor their children’s internet usage and help them understand privacy settings and cookie management.
INTERNATIONAL DATA TRANSFERS
Some of our third-party service providers may be located outside the European Economic Area (EEA). When cookies facilitate data transfers to these providers, we ensure adequate protection through:
Adequacy Decisions: Transfers to countries with EU-recognized adequate data protection
Standard Contractual Clauses: Binding agreements ensuring GDPR-level protection
Certification Schemes: Providers with recognized privacy certifications
Binding Corporate Rules: Internal policies meeting EU data protection standards
We will inform you about any international transfers and the safeguards in place through our Privacy Policy and this Cookie Policy.
UPDATES TO THIS COOKIE POLICY
We may update this Cookie Policy periodically to reflect:
Changes in our cookie usage
New third-party services
Legal and regulatory updates
Improved user control options
Notification of Changes
Material Changes: We will notify you of significant changes through:
Email notification to registered users
Prominent website notice
Updated cookie consent banner
In-service notifications
Minor Changes: Small updates will be reflected by updating the “Last Updated” date at the top of this policy.
Your Continued Use
Continued use of our Service after policy changes constitutes acceptance of the updated Cookie Policy. If you disagree with changes, you can withdraw your consent and adjust your cookie preferences accordingly.
CONTACT INFORMATION
For questions, concerns, or requests regarding this Cookie Policy or your cookie preferences, please contact us:
VOLK TV Customer Support
Email: contact@volkiptv.com
WhatsApp: +1 (873) 879-3965
Website: volkiptv.com
Response Time: 24-48 hours
Data Protection Inquiries
For cookie-related data protection questions:
Subject Line: “Cookie Policy Inquiry”
Include: Your specific question or concern about our cookie usage
Cookie Preference Management
To update your cookie preferences:
Email: contact@volkiptv.com
Subject: “Cookie Preferences Update”
Include: Your current preferences and desired changes
SUPERVISORY AUTHORITY
If you believe we have not handled your cookie-related data properly, you have the right to lodge a complaint with your local data protection authority. For EU residents, you can find your local authority at: https://edpb.europa.eu/about-edpb/board/members_en
LEGAL COMPLIANCE
This Cookie Policy complies with:
European Union General Data Protection Regulation (GDPR)
ePrivacy Directive (Cookie Law)
Electronic Communications Privacy Regulations (PECR)
Other applicable privacy and data protection laws
DEFINITIONS
Cookie: A small text file stored on your device by websites you visit.
Essential Cookies: Cookies necessary for website functionality and cannot be disabled.
First-Party Cookies: Cookies set directly by the website you’re visiting.
Third-Party Cookies: Cookies set by external services integrated into the website.
Session Cookies: Temporary cookies deleted when you close your browser.
Persistent Cookies: Cookies that remain on your device for a specified period.
Tracking: Monitoring user behavior across websites or over time.
COOKIE POLICY SUMMARY
What We Use Cookies For:
Essential website functionality and security
Performance monitoring and improvement
User preferences and personalization
Analytics and service optimization
Customer support and communication
Marketing and advertising (with consent)
Your Rights:
Choose which cookies to accept or reject
Withdraw consent at any time
Access information about our cookie usage
Contact us with questions or concerns
Lodge complaints with supervisory authorities
Our Commitment:
Transparent communication about cookie usage
Respect for your privacy preferences
Compliance with applicable privacy laws
Regular policy updates and improvements
Secure handling of cookie-related data
ACKNOWLEDGMENT: By using VOLK TV services, you acknowledge that you have read this Cookie Policy, understand our use of cookies, and consent to cookie usage as described herein, subject to your preference selections.