GDPR DATA SUBJECT RIGHTS
INTRODUCTION TO YOUR GDPR RIGHTS
Under the European Union General Data Protection Regulation (GDPR), individuals whose personal data is processed by VOLK TV have specific rights regarding their personal information. This page explains your rights as a data subject and provides information on how to exercise these rights.
Who this applies to: All individuals in the European Union and European Economic Area whose personal data is processed by VOLK TV, regardless of their location when using our IPTV streaming services.
Important: These rights apply to personal data processing and are subject to certain conditions and limitations as outlined in the GDPR. We are committed to respecting your privacy rights and will respond to your requests in accordance with applicable data protection laws.
YOUR 8 FUNDAMENTAL RIGHTS UNDER GDPR
1. RIGHT TO BE INFORMED
What it means: You have the right to know how your personal data is being collected and used.
What we provide:
Clear information about data collection in our Privacy Policy
Transparent explanations of why we process your data
Details about how long we keep your data
Information about who we share your data with
Explanation of your rights and how to exercise them
How we fulfill this right:
Comprehensive Privacy Policy on our website
Clear privacy notices at point of data collection
Regular updates when our data practices change
Accessible information in plain language
2. RIGHT OF ACCESS
What it means: You have the right to request a copy of the personal data we hold about you and information about how we process it.
What you can request:
Copy of all personal data we have about you
Purposes of data processing
Categories of personal data we process
Recipients or categories of recipients of your data
Retention periods or criteria for determining retention
Your rights regarding your data
Information about the source of your data (if not collected from you)
Details about automated decision-making (if applicable)
What we will provide:
Complete copy of your personal data in a commonly used format
Supplementary information about our processing activities
Clear explanation of our data practices relating to your information
3. RIGHT TO RECTIFICATION
What it means: You have the right to have inaccurate or incomplete personal data corrected.
When you can use this right:
Your personal data is inaccurate
Your personal data is incomplete
Your circumstances have changed (e.g., new address, name change)
We have outdated information about you
What we will do:
Correct inaccurate data without delay
Complete incomplete data when requested
Notify third parties of corrections where applicable
Provide confirmation of corrections made
4. RIGHT TO ERASURE (“RIGHT TO BE FORGOTTEN”)
What it means: You have the right to have your personal data deleted in certain circumstances.
When this applies:
Personal data is no longer necessary for the original purposes
You withdraw consent and there’s no other legal basis for processing
Personal data has been unlawfully processed
Data must be erased for compliance with legal obligations
You object to processing and there are no overriding legitimate grounds
Limitations:
We may refuse erasure if data is necessary for:
Compliance with legal obligations
Performance of contracts
Legitimate interests that override your rights
Legal claims or defense
5. RIGHT TO RESTRICT PROCESSING
What it means: You have the right to limit how we use your personal data in certain situations.
When you can request restriction:
You contest the accuracy of personal data (during verification period)
Processing is unlawful but you prefer restriction over erasure
We no longer need data but you need it for legal claims
You’ve objected to processing pending verification of our legitimate grounds
What restriction means:
We store your data but don’t actively process it
We may still process data with your consent
We may process data for legal claims protection
We will inform you before lifting restrictions
6. RIGHT TO DATA PORTABILITY
What it means: You have the right to receive your personal data in a portable format and transmit it to another service provider.
When this applies:
Processing is based on consent or contract performance
Processing is carried out by automated means
You want to move your data to another service provider
What we provide:
Your data in a structured, commonly used, machine-readable format (JSON/CSV)
Direct transfer to another provider where technically feasible
Clear instructions for using your exported data
Data included:
Account information and preferences
Subscription history and billing data
Viewing preferences and settings
Communication preferences
7. RIGHT TO OBJECT
What it means: You have the right to object to processing of your personal data in specific situations.
When you can object:
Processing based on legitimate interests
Direct marketing communications
Processing for scientific or historical research
Profiling related to direct marketing
Absolute right to object:
Direct marketing: We must stop immediately
Marketing communications: We will remove you from all marketing lists
Conditional right to object:
Other processing: We will stop unless we can demonstrate compelling legitimate grounds
8. RIGHTS RELATED TO AUTOMATED DECISION-MAKING AND PROFILING
What it means: You have rights regarding automated decisions that significantly affect you.
What constitutes automated decision-making:
Decisions made without human involvement
Decisions based on algorithmic processing
Profiling that produces legal or similarly significant effects
Your rights:
Right not to be subject to automated decision-making
Right to human intervention in automated decisions
Right to express your point of view
Right to contest automated decisions
Note: We do not currently engage in automated decision-making that significantly affects our users, but we will inform you if this changes.
HOW TO EXERCISE YOUR RIGHTS
Contact Information for Data Subject Requests
Primary Contact:
Email: contact@volkiptv.com
Subject Line: “GDPR Data Subject Request”
WhatsApp: +1 (873) 879-3965
Response Time: We will respond to your request within 1 month of receipt. In complex cases, we may extend this by an additional 2 months and will inform you of any delay.
Information Required for Requests
To process your request efficiently, please provide:
Essential Information:
Full name as registered with our service
Email address associated with your account
Account username (if applicable)
Specific right you wish to exercise
Clear description of your request
Additional Information (where relevant):
Order numbers or subscription details
Approximate dates of data processing
Specific data categories you’re inquiring about
Preferred format for data delivery (for access requests)
Identity Verification:
For security reasons, we may request additional information to verify your identity:
Copy of government-issued ID (if requested)
Account security information
Recent billing information
Request Form Template
For your convenience, you can use this template when contacting us:
Subject: GDPR Data Subject Request
Personal Information:
Name: [Your full name]
Email: [Your registered email]
Account: [Username/Account ID if known]
Request Details:
Right I wish to exercise: [e.g., Right of Access, Right to Erasure]
Specific request: [Detailed description of what you want]
Additional information: [Any other relevant details]
Preferred Response Method: [Email/WhatsApp]
Date: [Today’s date]
Signature: [Your signature if sending by post]
PROCESSING TIMELINES AND PROCEDURES
Response Timelines
Standard Requests:
1 month from receipt of valid request
Response includes confirmation and action taken
Free of charge for reasonable requests
Complex Requests:
Up to 3 months total (with 2-month extension)
We will inform you of any delays within the first month
Explanation provided for any extensions
Excessive or Repetitive Requests:
We may charge a reasonable administrative fee
We may refuse manifestly unfounded requests
Clear explanation provided for any refusal or charges
Our Processing Procedure
Step 1: Request Receipt (Day 0)
Automatic acknowledgment within 24-48 hours
Request logged in our data protection system
Initial assessment of request validity
Step 2: Verification (Days 1-5)
Identity verification if required
Account verification and data location
Legal assessment of request
Step 3: Processing (Days 6-25)
Data collection and compilation
Legal review and approval
Response preparation
Step 4: Response (Days 26-30)
Final response delivered
Follow-up support if needed
Request closure and documentation
COMPLAINT PROCEDURES
Internal Complaints
If you’re not satisfied with our response:
Contact our customer support with your concerns
Request review by senior management
Provide specific details about your dissatisfaction
We will conduct an internal review within 30 days
Escalation Process:
Email: contact@volkiptv.com
Subject: “GDPR Complaint Escalation”
Include: Original request, our response, and specific concerns
External Complaints – Supervisory Authorities
Right to Lodge a Complaint:
You have the right to lodge a complaint with a supervisory authority if you believe we have not handled your personal data properly.
EU Supervisory Authorities:
You can contact the supervisory authority in your EU country of residence, place of work, or where you believe the violation occurred.
Find Your Local Authority:
This directory lists all EU data protection authorities
Each authority has its own complaint procedures
What to Include in Complaints:
Description of the data protection issue
Details of our response (if any)
Copies of relevant correspondence
Specific GDPR provisions you believe were violated
CONTACT INFORMATION SUMMARY
For All Data Subject Rights Requests:
Email: contact@volkiptv.com
Subject Line: “GDPR Data Subject Request – [Type of Request]”
WhatsApp: +1 (873) 879-3965
Response Time: 24-48 hours acknowledgment, 1 month full response
For Urgent Data Protection Matters:
Priority Contact: Same as above with “URGENT” in subject line
Emergency Contact: WhatsApp +1 (873) 879-3965
Available: Monday-Friday, 9 AM – 6 PM CET
For Complaints and Escalations:
Email: contact@volkiptv.com
Subject Line: “GDPR Complaint – [Description]”
Include: Original request, our response, specific concerns
COMMITMENT TO YOUR PRIVACY RIGHTS
At VOLK TV, we are committed to respecting and protecting your privacy rights under GDPR. We understand that trust is fundamental to our relationship with you, and we work continuously to earn and maintain that trust through:
Transparency: Clear, understandable information about your rights and our practices
Responsiveness: Timely and helpful responses to your requests and concerns
Accountability: Taking responsibility for protecting your personal data
Continuous Improvement: Regularly updating our practices to better serve your privacy needs
Your privacy matters to us. If you have any questions about your rights or how to exercise them, please don’t hesitate to contact our team. We’re here to help you maintain control over your personal data.